Shipping policy

The short version

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1. Where we ship

We deliver to the United States (including all 50 states), the United Kingdom, Canada, Australia and New Zealand. Any destination we do not serve will not accept an address at checkout, so if you can complete the order, we can ship it to you.

Deliveries to Alaska, Hawaii and U.S. territories travel on a different network and may take a few business days longer than the US times below.

2. When your order ships

We prepare orders Monday to Friday, excluding public holidays. Our daily cut-off is 1:00 PM: orders placed before then start processing the same day, and orders placed after it start the next business day.

Processing takes 1 to 3 business days. After that, delivery takes 5 to 7 business days within the United States, and 12 to 18 business days to the United Kingdom, Canada, Australia and New Zealand. Processing may run longer during the sale periods in section 11, if an item is briefly out of stock, or if a payment or address needs checking first.

3. Shipping options

[DECISIÓN PENDIENTE: he puesto envío gratis para los 5 países. Si el envío gratis es solo EEUU y a UK/Canadá/Australia/NZ cobras envío, cámbialo aquí.]

With Skip the Line + Shipping Protection you get:

• Priority handling — your order is picked and packed ahead of standard orders.
• Real-time tracking, with an update at every carrier scan, not just at dispatch and delivery.
• Full coverage, or your money back — if your parcel is lost, damaged or stolen after delivery, we replace it or refund you, fast.

Protection claims are settled within 2 business days of you telling us, without waiting for a carrier investigation and without you having to gather evidence. Just email info@byayra.com with your order number. Coverage is one claim per order and does not extend to an address typed incorrectly at checkout or a parcel refused or left uncollected.

4. Tracking your order

The moment your order ships, we email you a tracking link so you can follow it the whole way. Allow up to 24–48 hours for the first scan to appear — a tracking number that shows nothing on day one is normal, not a problem. The carrier's own page is usually the most up-to-date place to check.

5. Orders that arrive in more than one parcel

We sometimes ship from more than one location, so a single order can arrive in separate parcels, on different days, with their own tracking numbers. You are never charged extra for this. If part of your order arrives before the rest, check your emails for a second tracking link before worrying.

6. Make sure your address is right

We ship to the address exactly as you enter it, so please double-check your apartment or unit number, postal or ZIP code and street spelling before you pay — those three cause almost every failed delivery. We cannot be responsible for a parcel lost or delayed because the address was wrong, and a re-delivery in that case is charged again.

Spotted a mistake? Email info@byayra.com straight away. We will fix it if we can, but orders often move to packing within minutes, so we cannot promise the change reaches us in time.

7. If you are not home

Most deliveries do not need a signature, so the driver decides what happens next based on your local carrier's practice. Your parcel may be left in a safe spot, handed to a neighbour or building reception, or taken to a nearby pickup point for you to collect. You will get a card, text or email telling you which.

To set a safe place or a preferred pickup point, use the carrier's tracking link directly — notes left at checkout do not reach the driver. Uncollected parcels are eventually returned to us, so collect promptly.

8. Tracking says "delivered" but nothing arrived

This is usually a location issue, not theft. Before contacting us, please check every likely spot — mailbox, porch, side and back doors, building lobby, mail room — ask household members and neighbours, look at the carrier's page for a delivery photo, and wait 48 hours, since parcels scanned as delivered often turn up the next morning.

If it still has not appeared, email info@byayra.com with your order number and we will open a trace with the carrier. Until a parcel reaches you, the risk of loss in transit is ours: if it is confirmed lost, we replace it or refund you. Once a carrier marks a parcel delivered, its confirmation is treated as proof of arrival, so theft after delivery is only covered if you added Shipping Protection — but we always look at the full picture and would rather resolve a genuine case than argue about one.

Outside the United States, carrier investigations and traces take longer, so allow additional time before a parcel is treated as lost.

9. Damaged, late, or peak periods

Damaged on arrival. Open your parcel promptly. If anything is broken, crushed or leaking, email info@byayra.com within 14 days with photos of the item, the inner packaging and the outer box, and keep the packaging until the claim is closed. We will replace or refund it, usually without asking you to send anything back.

Running late. If tracking has not updated for several days, give it about 5 business days past the estimated window — parcels often move between facilities without being scanned. Beyond that, contact us and we will open a carrier investigation and keep you posted.

Busy times. Around Black Friday, the holidays and major sales, both processing and delivery take longer, and we will post updated cut-off dates as they approach. We are not liable for delays outside our control — severe weather, carrier disruption, customs backlogs, natural disasters or similar — but we will keep you informed and, where a delay becomes unreasonable, offer you a refund.

10. Customs, duties and import taxes

Orders delivered outside the United States may attract customs duties, import VAT or GST, and a carrier handling fee for clearing them. These charges are set by your government, not by us, and are separate from anything you paid at checkout.

[DECISIÓN PENDIENTE — he puesto DDU, el cliente paga al recibir. Si cobras las aduanas tú en el checkout (DDP), sustituye la frase siguiente.] These charges are payable by you on or before delivery, and the carrier will contact you to collect them. We cannot estimate them in advance, cannot mark a parcel as a gift, and cannot declare a value lower than what you paid.

You are the importer of record for your own order and are responsible for ensuring that what you buy may lawfully be imported into your country; some cosmetic ingredients are restricted in certain destinations. Goods seized or destroyed by customs, or a parcel refused because import charges went unpaid, cannot be refunded.

11. Refused and returned parcels

If a parcel is refused, left uncollected, or sent back because the address could not be resolved, it returns to us. We will refund the item value less the shipping actually incurred — including where your shipping was free, since the carrier still charged us for it. Prefer to have it resent? We will do that once the new shipping cost is paid.

12. Our commitment on timing

We ship within the times advertised above or, at the latest, within 30 days of your order. If we ever cannot, we will contact you before then with a new date and the option to cancel for a full refund — and if we cannot give you a firm date, we cancel and refund automatically. You never lose the right to a refund by agreeing to wait.

13. Questions?