Frequently Asked Questions

We process orders Monday through Friday, with a daily cut-off at 1:00 PM. Orders placed before then start the same day; orders placed after it start the next business day. Processing usually takes 1–3 business days.

Please note that orders are not processed or delivered on weekends or public holidays.

Your order number is included in the confirmation email you received after placing your order.

If you cannot locate it, check your spam and promotions folders, or email us at info@byayra.com and our support team will be happy to assist you.

We accept all major cards — Visa, Mastercard, American Express and Discover — as well as Apple Pay, Google Pay and PayPal. Every payment runs through a secure, encrypted checkout, so your details stay protected.

Your payment shows up as Ayra Commerce on your bank or card statement. If anything about a charge looks unfamiliar, just reach out and we'll sort it out right away.

We currently ship to the United States, the United Kingdom, Canada, Australia and New Zealand. If you can complete checkout with your address, we can deliver to you.

After placing your order, please allow 1–3 business days for processing. Delivery then takes 5–7 business days within the United States, and 12–18 business days to the United Kingdom, Canada, Australia and New Zealand.

The moment your order ships, we'll email you a tracking link so you can follow it the whole way.

Orders within the United States have no customs charges. For orders to the United Kingdom, Canada, Australia or New Zealand, your country may apply import duties or taxes on delivery.

These charges are set by your local authorities, are separate from what you pay at checkout, and are the customer's responsibility.

Some orders ship in separate packages due to weight, availability or logistics, so if you ordered multiple items they may arrive separately, each with its own tracking number.

Don't worry — the remaining items are on the way. Check your emails for a second tracking link, and if anything is still missing, contact us at info@byayra.com.

We back AYRA with a 90-day money-back guarantee. If it's not for you, contact us within 90 days of delivery and we'll make it right — and in most cases you won't need to send anything back.

Please email us first at info@byayra.com before returning anything. Full details are in our Returns & Refunds Policy.

In most cases we won't ask you to return the product at all. When a return is needed, we cover the cost if the item was faulty, damaged or incorrect; for a change of mind, return shipping is the customer's responsibility.

Always contact us first so we can tell you the best option for your situation — never send anything back before we've confirmed it.

Returns must be requested within the 90-day window.

If you miss the deadline, contact us anyway and we'll review possible solutions such as an exchange or store credit.

Where no return is needed, we process your refund within 2 business days of approving your claim. Where a return is required, we process it within 5 business days of the parcel arriving and passing inspection.

Your bank then needs a further 5–10 business days for the refund to appear in your account, which is outside our control.

If you request an exchange when contacting us, we start processing it right away. Most exchanges are completed within a few business days, plus standard delivery time.

If the item you'd like is unavailable, contact our support team at info@byayra.com.

We'll let you know about upcoming restocks or help you choose an alternative.

If you received a damaged or defective item, we'll take care of it right away.

Please email us at info@byayra.com within 14 days of delivery, with a photo of the item and its packaging, and our support team will contact you as soon as possible to resolve it.

Our shade finder is designed to help you find the closest match for your skin tone. We recommend checking your shade under natural light whenever possible.

If the shade you selected isn't the right match, contact our support team at info@byayra.com and we'll help you find the right one.

Yes. It's formulated to be lightweight and skin-calming, making it suitable for oily, sensitive and combination skin.

It is designed not to clog pores. As with any cosmetic, we recommend applying a small amount first and performing a patch test on a small area if you have sensitive skin.

It provides natural, buildable coverage that helps blur the appearance of dark spots, redness and uneven skin tone.

It's not a full-coverage foundation, but it helps even the complexion while keeping a natural, skin-like finish. For areas that need more coverage, you can layer the product without a heavy or cakey look.

With proper skin preparation, it stays fresh and even throughout the day without feeling heavy.

Yes. The formula sits comfortably on the skin without becoming cakey or greasy.

If you have oily skin, a small amount of setting powder can help extend wear even further.

AYRA Skin Tint Balm Serum is made with skin-loving ingredients such as niacinamide, hyaluronic acid, centella asiatica and vitamin E.

You'll find the full ingredient list on the product page. As with any cosmetic, we recommend a quick patch test if your skin is sensitive.